At odyssia.in, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes a product may not meet your expectations. This refund policy outlines the terms and conditions for returning products purchased on odyssia.in.

Returns:

You may return a product within 3 days of delivery if the product is:

Damaged during shipping
Defective
Not as described on the website
To initiate a return, please send an email to [email protected] with the following information:

Order number
Reason for return
Photo of the product (if applicable)
We will review your request and provide instructions on how to return the product. Please do not return the product until you have received our instructions.

Once we receive the product, we will inspect it to ensure that it meets our return criteria. If the product meets our return criteria, we will issue a refund to your original payment method within 7-10 business days.

Refunds:

If you are eligible for a refund, we will issue a refund to your original payment method. If you paid by credit card, please note that it may take some time for the refund to appear on your credit card statement, depending on your card issuer’s policies.

Please note that we do not offer cash refunds or refunds to a different payment method.

Exchanges:

We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired product.

Shipping Costs:

Shipping costs are non-refundable unless the product is damaged during shipping or defective. If the product is eligible for a refund, we will refund the full purchase price of the product, including any taxes, but excluding shipping costs.

Exceptions:

The following products are not eligible for return:

Products marked as “final sale”
Products that have been worn or used
Products that have been damaged due to misuse or negligence
Products without the original tags and packaging
Please note that if you return a product that is not eligible for a refund, we will not issue a refund and you will be responsible for any return shipping costs.
Process for Returning Products:
Step 1: Email us at [email protected]

To initiate a return, please send an email to [email protected] with the following information:

Order number
Reason for return
Photo of the product (if applicable)
Step 2: Receive Return Instructions

Once we receive your email, we will review your request and provide instructions on how to return the product. Please do not return the product until you have received our instructions.

Step 3: Return the Product

Return the product in its original condition with the original tags and packaging. Please ensure that the product is securely packaged to avoid damage during shipping.

Step 4: Inspection of the Product

Once we receive the product, we will inspect it to ensure that it meets our return criteria. If the product meets our return criteria, we will issue a refund to your original payment method within 7-10 business days.

Cancellations:

You may cancel an order before it is shipped. To cancel an order, please send an email to [email protected] with your order number and the reason for cancellation.

If the order has already been shipped, we are unable to cancel the order. You may initiate a return once you receive the product.

Changes to our Policy:
We may update this policy from time to time. Any changes will be posted on this page.

If you have any questions or concerns about our policy, please contact us at [email protected].